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Privacy Policy

At Telia Mills Remedial Massage, your privacy is important to us. We are committed to protecting the personal and sensitive health information you provide and ensuring it is handled in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

Telia Mills is a qualified remedial massage therapist providing professional therapeutic services in a safe, respectful clinical environment.

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Information We Collect

We may collect personal and sensitive information including:

  • Name, contact details, and date of birth

  • Health and medical history relevant to treatment

  • Payment details for invoices or online bookings

  • Clinical notes relating to your sessions and treatment progress

Health information is considered sensitive information under Australian law and is handled with additional care.

 

How We Use Your Information

Your information is used to:

  • Provide personalised remedial massage treatment

  • Maintain accurate clinical records for continuity of care

  • Process payments and manage bookings

  • Communicate important information regarding your appointments

  • Meet legal and professional record-keeping requirements

  • Improve our services and client experience

 

Online Bookings & Website Data

When using our website:

  • We collect information submitted via booking or contact forms.

  • This information is used solely to manage your appointment or respond to enquiries.

  • Our website may use cookies or similar technologies to collect anonymous usage data (such as pages visited) to improve functionality and user experience.

  • You may disable cookies in your browser settings if preferred.

We do not sell or disclose personal information for marketing purposes.

 

Disclosure to Service Providers

To operate our business efficiently, we may use secure third-party providers for:

  • Online booking systems

  • Payment processing

  • Website hosting and technical support

These providers are required to handle your information securely and in accordance with privacy obligations.

Some service providers may store data on secure servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information remains protected in line with Australian privacy standards.

 

Confidentiality & Professional Standards

All personal and health information is treated as strictly confidential. Information is stored securely in locked files or password-protected systems and is accessible only to Telia Mills.

Your information will not be shared with any other party without your consent, except where required by law.

 

Data Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Electronic records are password-protected, and physical records are securely stored.

 

Access & Corrections

You have the right to request access to the personal information we hold about you and to request corrections if necessary.

Please contact us if you wish to review or update your records.

 

Retention of Information

Client records are retained in accordance with legal requirements and professional guidelines for health practitioners. When records are no longer required, they are securely destroyed.

 

Privacy Complaints

If you believe your privacy has been breached, please contact us in writing so we can investigate and respond appropriately.

If you are not satisfied with our response, you may contact the
Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

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