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Privacy Policy

At Telia Mills Remedial Massage, your privacy is important to us. We are committed to protecting the personal and health information you provide, and ensuring it is handled in accordance with Australian privacy laws.

 

Information We Collect
We may collect personal information including:

  • Name, contact details, and date of birth

  • Health and medical history relevant to treatment

  • Payment details for invoices or online bookings

  • Notes about your sessions and treatment progress

 

How We Use Your Information
We use your information to:

  • Provide personalised remedial massage services

  • Maintain accurate client records for ongoing care

  • Process payments and manage bookings

  • Communicate important information about your appointments

  • Improve our services and client experience

 

Online Bookings and Website Data
When you use our website to book appointments or contact us:

  • We collect the information you provide in forms (e.g., name, email, phone, preferred appointment time).

  • Your data is used only to manage your booking or respond to your inquiries.

  • Our website may collect anonymous usage data (like pages visited) to improve our services, but this does not identify individual clients.

  • We do not sell or share your personal information with third parties for marketing purposes.

 

Keeping Your Information Confidential
All personal and health information is kept confidential. It is stored securely in locked files or password-protected systems and is only accessible to Telia Mills. Your information will never be shared with third parties without your consent, except where required by law.

 

Data Security
We take reasonable steps to protect your data from misuse, interference, loss, or unauthorised access. Electronic records are password-protected, and physical records are stored securely.

 

Access and Corrections
You have the right to access the personal information we hold about you and request corrections if necessary. Please contact us if you wish to review or update your records.

 

Retention of Information
Client records are retained in accordance with legal requirements and professional guidelines. Once records are no longer required, they are securely destroyed.


If you have any questions or concerns about your privacy, or how your information is handled, please contact:
Telia Mills

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